Shippo: Review and Breakdown in 2022

Shippo

Convenience, cost reduction, real-time tracking, refunds, and integrations are among the benefits offered by Shippo.

Running an eCommerce company has so many moving pieces that it requires exceptional organizational abilities to maintain up. You’ve learned how to sell online, and if you offer actual things that must be sent, you’re no stranger to repeated journeys to the post office or shipment center—not to mention the cost of shipping.

There are several shipping services available to assist you in managing all of your shipments, but selecting one might be tricky. Shippo is one service that may help you make shipping and returns simpler and less costly than dealing directly with shipping companies.

Shippo is a shipping software company that provides cheap shipping rates as well as the ability to monitor parcels, schedule pickups, and print mailing labels. We’ll go over all of the services that Shippo has to offer, as well as what you can gain from them as a company if you want to optimize your shipping procedures.

When selecting a shipping service, whether Shippo or another provider, you should evaluate how quickly you need your products delivered, if you want them picked up from your office or home, tracking preferences, customer communication, and, of course, pricing. Once you’ve determined which of those elements is most essential to you, you’ll be able to assess if Shippo is a good fit for your company’s requirements. In addition, this Shippo review will provide some top alternatives to give you a more thorough picture of your choices. Let’s get this party started.

What is Shippo?

Shippo is a platform that provides shipping solutions for small companies that want to improve the efficiency of their shipping procedures. They also interface with a number of prominent eCommerce systems, such as Shopify and Etsy, to make it easier for shop owners to handle their shipping requirements, from printing mailing labels to monitoring shipments to managing the customer experience. Shippo, situated in San Francisco, was formed in 2013 and has over 35,000 brand clients and over 100 million yearly shipments.

Shippo features

The capabilities provided by Shippo may make your day-to-day business chores simpler, saving you time and money. Let’s take a deeper look at what you can anticipate from Shippo.

Shipping

First and foremost, a shipping software vendor should supply shipping services. Shippo allows you to develop and print labels for your shipments from anywhere you work and ship whenever you want. If you ship with USPS or DHL Express, you may also arrange shipments to be picked up so you don’t have to spend time traveling to one of their facilities. Shippo also allows you to print additional products, such as return labels and customized packaging slips.

The Shippo platform lets you compare several carriers’ prices to obtain the best bargain for your shipments. Furthermore, according to their website, Shippo provides discounts of up to 90% off. Shippo also offers address validation to help you minimize the chance of items being returned or not being delivered.

Shippo works with the majority of major carriers, so you’re sure to discover your chosen shipping method while dealing with Shippo. Shippo collaborates with the following companies for nationwide delivery:

  • United States Postal Service
  • FedEx
  • FedEx SmartPost
  • UPS
  • UPS Mail Innovations
  • Canada Post
  • Australia Post
  • CouriersPlease
  • Deutsche Post
  • DHL Germany
  • DHL Ecommerce
  • Fastway
  • GLS France
  • GLS Germany
  • Hermes
  • Mondial Relay
  • Newgistics
  • Parcel Force Worldwide
  • RR Donnelley
  • Sendle

Shippo also works with a number of carriers for international shipment, as well as tracking-specific organizations. If a carrier or customs needs any documents, Shippo will locate and pre-fill all of the relevant information. When appropriate, you may also pre-fill the shipment weight and insurance amount.

Tracking

Shippo provides powerful cargo tracking features, including real-time updates and an expected time of arrival (ETA) so your customers may plan for delivery, for your own and your customers’ peace of mind. You may use standardized tracking to make the delivery process similar regardless of which carriers you use. And even if you ship packages outside of Shippo, you can monitor them using Shippo.

You can also use Shippo to build branded tracking pages and personalized email alerts to keep consistent with your consumers.

Returns

While you hope your consumers retain everything they buy from you, that is unlikely to be the case. However, by providing fast and simple returns, you can still provide a great experience for those clients and enhance the probability that they would buy with you again.

Shippo lets you produce return labels for all of your orders as well as buy labels for any shipments you make outside of Shippo. Furthermore, you will only be charged for labels after a consumer uses them.

Platform integration

Shippo collaborates with a variety of different firms to help you optimize your operations, such as eCommerce platforms, marketplaces, inventory management apps, financial software, and more.

Shopify and Weebly are two of Shippo’s most popular partners (now Square Online). Wix, BigCommerce, Squarespace, WooCommerce, GoDaddy, ChannelAdvisor, Commerce7, Virid, CubeCart, ePages, Selz, Craft Commerce, Magento, Spree Commerce, Arcadier, Reaction Commerce, Volusion, and Stripe are their other eCommerce platform partners. You can instantly input orders, compare shipping prices, and print labels when you utilize one of these systems. The same is true for the online markets Mercari, Amazon, Etsy, eBay, and Vinted.

You may also import orders to Shippo using a CSV file or the orders endpoint (API).

Analytics and reporting

Keep track of your shipment operations using Shippo’s analytics and reporting features, which include tracking how much you’ve spent on shipments, either since you started using Shippo or for a specific time period; the average price per package; and the number of labels purchased daily, weekly, monthly, or for another time period.

You’ll also get access to your entire shipping history, allowing you to delve into the data and identify any patterns or pain spots that need to be addressed in the future.

Customer service

Shippo provides many avenues for customers and interested parties to obtain assistance. In fact, we utilized their online chat option twice while writing our Shippo review and were able to talk live with a genuine person each time. The replies were prompt and detailed, and the customer support staff were kind and competent.

To address commonly asked questions and provide educational materials, Shippo also provides a help center, resource center, developer resources, and a Shippo blog. However, if you want, you may contact them directly with any queries. If you are not a customer, you will be contacted by Shippo’s sales staff. Once you’ve become a client, you may reach out to the support staff by email.

Shippo pricing

Shippo has three plan choices for its services, with the pay-as-you-go plan being a commitment-free alternative with no monthly membership charge. You pay $0.05 per label plus the cost of mailing with this option. You’ll also get email assistance, USPS savings, and an unlimited label volume.

The Professional plan from Shippo is the next choice, and it may be modified based on your shipping volume. Professional subscriptions include no per-label fees, the ability to build a customized customer experience, five user accounts, USPS savings, and email and live-chat support. Each Professional plan includes a monthly charge that grows based on the number of labels you’ll need each month. The most affordable option is $10 a month for 75 or less labels, followed by $25, $35, $50, $75, $100, and $125 for over 5,000 labels every month. Aside from that, you may construct a unique plan with other labels. You may also start a 30-day free trial of the Professional plan before committing.

The last plan choice is Shippo’s Premier account, which includes 15 user accounts, technical installation help, specialized customer support, and all of the features included in the Professional plans. This option’s pricing is dependent on a quotation, so you’ll need to get in touch with Shippo’s sales team to learn more.

Shippo Pricing
Reference Shippo

Shippo reviews: What consumers are saying

Shippo has received generally positive feedback from review sites, with users praising the software’s ease of use. They have a 4.3 out of 5-star rating on G2 Crowd and a 5 out of 5-star rating on Capterra.

Positive Shippo reviews emphasize the fact that consumers can evaluate shipping charges immediately on the Shippo site, allowing them to choose where they will receive the best bargain. Some customers also claim that Shippo is superior to other shipping services for transporting small items and boxes. They particularly enjoy how Shippo automatically provides tracking and shipping predictions to their consumers, eliminating the need for customers to contact the vendors directly. This may save you a lot of time and help you focus on the most critical customer emails.

While there are few unfavorable Shippo reviews, some customers find the simplicity of use on mobile to be inadequate, while others would prefer if customer assistance could be reached via phone rather than email or live chat.

Shippo alternatives

Shippo may not be the ideal shipping software option for you, depending on your needs. If this is the case, a Shippo substitute may be preferable. Let’s have a look at some other possibilities that could be more suited to your requirements than Shippo.

Easypost

Easypost, our first Shippo alternative is a versatile API that enables you to integrate shipping and tracking into your eCommerce platform. They operate with over 100 different carriers and also provide a pay-as-you-go plan that includes shipping labels, delivery estimates, tracking, and reports. This plan costs $0.01 per package plus a 1% insurance premium, with a minimum of $1.

Easypost does not charge any setup, support, or cancellation fees in addition to these prices. You may, however, pay an extra price for local and international address verification, the cost of which is determined by the number of lookups you want to utilize each month.

Easypost has received positive feedback from users, who praise the API’s simplicity.

ShipStation

ShipStation is another Shippo alternative. They provide many of the same possibilities, but their Enterprise subscription, which allows you to send limitless shipments, costs just $159 per month.

ShipStation interfaces with almost every eCommerce platform, including Squarespace, Shopify, Etsy, Square, and others, allowing you to begin delivering in minutes. You may also automate your shipping operations while still allowing for customization as necessary. ShipStation, like Shippo, provides a 30-day free trial so you may check it out before committing.

USPS Small Business

There is, of course, the option of dealing directly with the carrier rather than going via a middleman. If you send the majority of your shipments via USPS, you may want to avoid using a third-party service like Shippo.

With USPS Small Business, you can pay for and print all of your shipping labels online, and the items will be picked up directly from your door. You may also utilize them for marketing reasons by sending direct mail. They have some of the cheapest costs for smaller packages—generally anything weighing less than five pounds—but they also provide flat-rate delivery, which may be a cheaper option.

Whatever method you choose, USPS Small Business has various choices for the delivery time, package size, and package type. While they will pick up your items, if you need to visit a site in person, you will be able to discover one in your neighborhood.

The verdict

Shippo is a terrific alternative if you’re searching for a firm to assist you in optimizing your shipping operations and free up your time for other things. Shippo allows you to print labels, monitor goods, communicate with your customers, facilitate returns, analyze data, and much more.

Every business’s demands are different, so if you’re not sure whether Shippo is the right fit for you, join up for their free trial to test-drive their software before you commit. It’s also worth investigating their rivals, such as Easypost, ShipStation, and USPS Small Business, to determine if one of these options is a better match for your requirements.


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