Is Snapchat giving you trouble and do you need to talk to the Snapchat support team?
Maybe there’s an outage, you’re having trouble with the app, or you just want to ask the Snapchat team a question.
The company has a strong support system so that its customers can solve more problems on their own.
But if Snapchat users can’t find a solution that works for them, there are several ways to get in touch with the support team.
Today, we’ll show you:
- Contacting Snapchat Support through the Snapchat Website
- How to contact Snapchat Using the Snapchat App
- How to contact the company through Twitter’s Snapchat Support account
So, if you’re experiencing an outage or another problem, hang in there; assistance is on the way!
How To Contact Snapchat Support?
Here are the different ways you can contact the Support Team.
1. Contact Snapchat Support through the Website (Snapchat Support Page)
You can directly contact Snapchat’s customer service and support teams through the website. Here’s where to go.
When you go to the page, you’ll see that there aren’t many ways to get help.
The site has quick tips and answers to common problems, but if the problem is more complicated, it will ask for your email address.
But it takes the company between one and three workdays to answer reports made through the site.
Important: If your Snapchat isn’t working, it’s best to try to fix it yourself before calling Snapchat. Don’t worry, we’ve got you covered.
Contact Snapchat customer service from the app
Using Snapchat through the app is not faster than using it from the web. But it’s more convenient for most Snapchat users.
Step 1: Open the Snapchat app and click on Your Profile
From there, go to the top right corner of the screen and look for the gear icon.
Step 2: Scroll down to where it says “I need help.”
There, click on the option that says “said,” and you’ll be taken to a new screen.
If you have an older version, look for “More Information” and tap “Support.”
You’ll be taken to another page where you can narrow down the problem.
Step 4: Select one of the services
A menu that looks like the one on the web will show up.
Try looking for the answer to your question before you contact them.
If the answer they gave you wasn’t good enough, you can send them a message through the Snapchat app.
You must give an email address and a phone number. Again, it will take them between one and three workdays to answer.
3. Use the Snapchat Support Twitter account to get in touch
Even though it sounds strange, the best way to reach them is through Twitter.
Users’ questions are always answered on the Snapchat Support Twitter account.
To get their attention on Twitter, just put your question after @snapchatsupport, which is their handle.
If it’s a question that only you should see, send them a direct message (DM) on Twitter.
Important: Most questions about DMs are about how to delete messages. Find out how to delete snapchat messages and clear chats so you don’t have to wait.
Try tagging them directly if it’s not a private matter.
As the problem you report may affect other users as well.
If people know about these problems, the app will make them a top priority. So, they can be fixed faster.
Is there a number I can call for Snapchat support?
At this time, there is no Snapchat phone number to call for help.
But Snapchat users can just use their phones to contact the Snapchat Support Service.
In a way, they are the same. If you make it a little less personal, it will take longer.
Snapchat Support FAQ
What Is a Snapchat Support Ticket ID?
It is what you get when you turn in a report. Its main purpose is to keep track of the report, whether it was about an outage or a problem with logging. It is not used for anything else.